Over two and a half decades ago, in the heart of Los Angeles, ELCO Lighting was founded on the philosophy that high quality lighting products should be sold at a fair market price. Our commitment to this philosophy and dedication to exceptional customer service serve as the very soul of our company. We take pride in our perpetual commitment to such standards that enable us to continually prosper in a highly competitive and unpredictable industry. With our expanding LED product line that entails recessed, track, undercabinet, outdoor and emergency lighting, we are ready to fulfill a variety of lighting demands. Quality engineering, fair market value, professional customer service, and micro-managed inventory are the cornerstones of ELCO Lighting.
Customer Service / Order Entry
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns and other operational/customer service/order entry tasks.
- Order entry, enter orders, process returns, process credits, process truck claims.
- Assist customers with pricing, inventory and order status
- Handle customer inquiries and complaints
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service and order entry
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills\
Full Time, In person only (no work from home) out of our corporate offices, 90058EMAILsalesadmin@elcolighting.com
Engineering - Project Manager
We are seeking an Electrical or Mechanical Engineer to become an integral part of our team! You will assist in the research, development, certification and quality control of our products
- Production quality control and inspection of manufactured fixtures
- Coordination of UL, CA Title 24, DLC and Energy Star requirements with production
- Provide product technical support to customers
- Track project time lines to complete tasks on schedule
- Ensure reliable operation of equipment
- Work with Assembly team to organize production
- Previous experience in lighting and LED lighting
- Familiarity with electrical and mechanical engineerin
- Excellent root cause analysis skills
- Ability to prioritize and multitask
- Highly Organized and detail oriented
Established lighting manufacturer in Los Angeles seeking a sales profession who can succeed in increasing sales by managing independent sales reps and implementing creative sales and marketing strategies.
- 3 weeks of each month traveling to train sales representatives on product line
- Manage sales reps sales numbers, target customers and target products
- Introduce new products into the market place
- Set up trade shows and meetings
- Develop loyalty amongst new customers: Electrical Distributors and showrooms
- Build new book of business through various channels
- Experience in the lighting industry
- Strong written and verbal skills
- Located in Los Angeles
Benefit package and competitive pay commensurate with experience.EMAILsalesadmin@elcolighting.com
Manufacturing Process Engineer
Job Description: As a Manufacturing Process Engineer at ELCO Lighting, you will be responsible for optimizing the assembly and manufacturing processes, ensuring the highest levels of efficiency, quality, and safety. You will work closely with the assembly team and other stakeholders to drive process improvements and support the overall production operation.
Shipping Orders: Assist in making sure orders are assembled and shipped within 24 hours of receipt.
Process Oversight: Supervise and provide guidance to the assembly team to ensure that lighting products are assembled according to quality and safety standards.
Process Improvement: Identify opportunities for process improvements and efficiency gains, and lead the implementation of these improvements. This may include equipment upgrades, workflow adjustments, and automation.
Quality Assurance: Collaborate with quality control to maintain and improve lighting product quality, including implementing measures to reduce defects and non-conformities.
Cost Reduction: Identify cost-saving opportunities in the manufacturing process, optimizing resource utilization and minimizing waste.
Documentation: Create and maintain detailed documentation of processes, procedures, and changes, ensuring compliance with lighting industry regulations and standards.
Training and Development: Provide training and development for assembly team members, ensuring they have the necessary skills and knowledge to assemble lighting products efficiently.
Safety Compliance: Ensure a safe working environment and adherence to all safety protocols and lighting industry regulations.
Data Analysis: Analyze production data and metrics to make informed decisions and implement data-driven improvements.
• Bachelor's degree in Manufacturing Engineering, Industrial Engineering, or a related field
• Proven experience in a manufacturing environment, particularly in a role related to process optimization and supervision.
• Strong problem-solving skills and the ability to think critically about manufacturing processes.
• Excellent communication and teamwork skills.
• Knowledge of lean manufacturing principles and Six Sigma methodologies is a
Benefits: Health insurance, 401K, dental, and other benefits
Pay: $20-$35 /hr based on experienceEMAILsalesadmin@elcolighting.com